Things have changed – and so has what you need.
Whether you’re stepping into leadership, supporting a team through change, or navigating customer strategy and performance at a broader level – I offer tailored support to help you lead with more clarity, confidence, and commercial impact.
I’m Deborah Knight. I've led top growth teams, transitioned customer success and experience functions through change, driven international expansion, and doubled product revenues – all across more than a decade. My approach is shaped by years of leading CS (Customer Success) and CX (Customer Experience) teams through fast growth, high stakes, and new directions.
At Perkbox, I helped grow revenue from £5m to £28m ARR over 4 years and later supported a successful exit. At Doctify, I built and led the customer success & experience team during a period of 400% revenue growth in 2.5 years as Chief Customer Officer.
I’ve built and re‑energised CS functions, coached new leaders, and stood at the centre of growth. I've been in your shoes, but if you’re not sure what you need – then that’s exactly what we can explore together.
Where Are You Now?
1
Leadership Stretch
You’re stepping up – or already in the thick of it – and want to lead with more clarity and confidence, especially when things feel fast, complex or high-pressure.
2
Under Pressure
Your team is doing their best – but capability, consistency or confidence aren’t quite where they need to be. You want to help them deliver at their best.
3
Shifting Strategy
The business is moving – new products, new focus or shifting expectations – and your customer strategy needs to evolve to keep up.
Your business might be evolving – shifting focus, launching new products, or changing strategy. You know your team (and your customers) need to come with you – but that’s rarely a straight line.
Ways We Can Work Together
The right support at the right time can change everything.
If you’re unsure whether coaching or team support could help you, your leaders or your team, grow and deliver with confidence, let’s start with a quick, no-pressure conversation. Together, we’ll understand what you need and explore what might make sense for you or your team next.
1:1 Coaching
Move forward — with momentum and structure
A structured coaching partnership to help you work through a meaningful challenge or development goal.
From £249
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Team Training
Equip your teams through change
Practical, energising sessions designed to help CS and CX teams build the confidence and alignment to succeed during periods of growth, change, or performance pressure.
Bespoke to your needs
Strategic Input
Experienced input, when you need it most
Hands-on advice rooted in over a decade of leading CS and CX functions through growth, restructuring, and commercial transformation.
From £290
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Some of the people
we've helped
Lead with
clarity, grow
with confidence.
Use the form to get in touch - and we’ll work out where best to start.