
About us
At Kaptive, we believe a brand's most valuable asset is its existing clients. By delivering on promises and maximising customer relationships, we help brands engage customers, drive retention and unlock growth for sustainable success.
Making the most of
every customer moment
Driven by ambition and a commitment to being a voice for customers, we exist to help brands confront and overcome their toughest customer-facing challenges, unlocking opportunities they never imaged to create meaningful change and build thriving customer relationships.
Founded by Deborah Knight, a seasoned leader in customer experience and success, Kaptive collaborates with brands to challenge conventional thinking and bring fresh perspectives to drive customer and business performance.
As well as providing extra resource, Kaptive brings richer insights, broader expertise and the outside perspective needed to tackle tough challenges and uncover new opportunities you may not have otherwise thought of.
In a world of ever-evolving challenges, Kaptive is your strategic partner to tackle the complexities of customer success and experience in a holistic and impactful way.

Our clients are innovators, visionary, customer-centric, ambitious, change makers and impact-driven


Values
Empowered to impact
We thrive on driving meaningful outcomes, empowering teams and clients to create lasting impact.
Celebrating achievements, working wisely and having fun, we cultivate a culture where passion and empowerment inspire measurable progress and rewarding success.
Embrace courage,
act mindfully
We inspire courage in our team and customers, encouraging bold ideas and mindful action.
Embracing change with thoughtful strategy, we navigate complexity, balancing impact and discomfort to empower transformation with clarity, confidence and meaningful progress.
Learn fearlessly,
collaborate openly
True growth thrives at the crossroads of curiosity and respect.
Through listening, exploration, and openness, we embrace innovation and partnerships, empowering teams and clients to deliver bold, game-changing solutions that surprise, delight and exceed expectations.
Caring with purpose
Grounded in our values, we show up authentically to build trust and connection.
With integrity and purpose, we make thoughtful decisions, guiding customers to fulfill promises while fostering genuine relationships that drive success and create lasting imapct.
Enhance the experience,
see the growth
Get in touch today using the form and we'll show you how we can help.