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How we solve
your challenges

Using data analysis, honest conversations and listening deeply, we'll work to get to the heart of your challenges, gaps and opportunities. From there, we create a tailored action plan to equip your business for success, aligned with your budget, goals and timeline. 

Shape your strategy

Solutions for growing or changing teams to succeed in their next stage.

Close the
CX gap

Join the dots between brand
promises and customer touchpoints.

Connect with customers

Build stronger relationships and enhance key interactions.

Empower your people

Elevate performance, support change, and foster a thriving team. 

Expand your value

Identify key drivers, refine playbooks and optimise propositions.

Optimise CX operations

Optimise retention costs, enhance efficiencies and improve profitability.

Our clients are innovators, visionary, customer-centric, ambitious, change makers and impact-driven

Some initiatives we deliver

  • Customer Success Strategy

  • Organisational Structure

  • Service Design

  • Portfolio Segmentation

  • Healthscores

  • Digital / Scale Programmes

  • Product Adoption

  • Customer Journey Mapping

  • Loyalty Programme Design

  • Lifecycle Management

  • Proactive Activity Management

  • Process Mapping & Workflows

  • Experience Gap Check

  • AI & Automated Support

  • Renewals Playbook

  • Upsell Strategy

  • Churn Management

  • Cost Efficiency / Retention Costs

  • Packaging, Plans & Pricing Strategy

  • Skills Mapping & Development

An approach that's best for you

Our goal is to support businesses of all sizes and stages on their journey toward customer-led growth. We understand that ever organisation and project is unique, so we offer flexible approaches tailored to align with your resources, requirements and ambitions. 

Consulting

Advising you on existing challenges and emerging opportunities.

Implementation 

Helping start-ups put the right processes and talent in place from the beginning. 

Facilitation

Guiding your team through the process to enable better decision-making and implementation strategy.

Coaching

Working with key individuals to equip them with the strategic thinking and skills required to drive more effective customer experiences.

Enhance the experience,
see the growth

Get in touch today using the form and we'll show you how we can help.

©Kaptive 2024.

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