Confidence. Clarity. Training That Sticks.
Practical, energising training to help Customer Success teams build commercial confidence, clarity and the skills to deliver results.
Who team
training is for
Customer Success (CS) teams want to grow. Leaders want better performance.
But even with good intentions - and good training - change doesn’t always stick.
Most CS training focuses on systems and support.
Product knowledge. Ticket processes. CRM workflows.
Useful? Yes. Transformational? Not usually.
If you want performance to shift, you need to build skills – not just share information.
You may be a CS leader (or enablement partner) facing one of these challenges:
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A team stuck in reactive mode, struggling to lead proactive conversations
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CSMs lacking confidence in renewal or expansion moments
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Playbooks that look great on paper – but fall flat in practice
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Gaps in collaboration between Sales and CS during commercial conversations
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A solid base – but struggling with consistency, energy, or commercial sharpness
If that sounds familiar, you’re not alone. We work with teams already putting in the effort – and ready to take it further.
How training helps
Kaptive training is designed to create immediate traction – and long-term impact.
I will help you and your team:
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Build confidence in renewal, upsell and value conversations
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Lead with value in every conversation – not just in QBRs
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Strengthen consistency across onboarding and engagement
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Handle objections and explore deeper customer needs
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Spot and act on early risk signals – before it’s too late
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Turn customer journeys into clear, practical behaviours
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Build trust and alignment with Sales – without friction
Every session is shaped around your goals, your language, and your customer reality. No scripts. No fluff. Just training that moves your team forward.
Training formats
We keep it hands-on, engaging, and rooted in your real world.
Most teams choose one of the following:
1
Targeted Sessions
A focused 90-minute session (virtual or in-person) to build a specific skill.
Bespoke pricing
2
Short Series
A set of 3–5 sessions, paced to allow practice, reflection, and momentum.
Bespoke pricing
3
Facilitated Workshops
Structured sessions to help your team solve something together – from mapping journeys or shaping workflows to navigating change.
From £950
Lead with
clarity, grow with confidence.
Use the form to get in touch - and we’ll work out where best to start.