Strategic input for customer-led growth
A fresh perspective. A strategic sounding board. A trusted partner in the room.
We support and equip leaders shaping the next phase of their customer strategy – and making it stick.
Who this is for
Your business is unique. So are the challenges – and opportunities – you’re facing.
Whether you’re expanding into new markets, shifting your customer model, or changing performance across Customer Success (CS) and Customer Experience (CX) – you want to move forward with clarity and confidence.
You know something needs to evolve – but you’re not quite sure how.
You want to understand your options, and what it will take to move forward with confidence.
You might be facing one of these challenges:
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Rethink the CS or CX operating model as the business grows
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Drive customer experience as a lever for loyalty and revenue
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Redesign segmentation or engagement strategies to unlock clarity and scale
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Align CS with new propositions, pricing models or go-to-market plans
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Improve efficiency – without compromising customer value
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Strengthen collaboration across Sales, Product and Marketing
This is for the moments when operating alone won’t cut it – you need strategic input, shaped by lived experience.
How strategic input helps
When you’re navigating growth, complexity, or change – you don’t always need more hands.
You need clearer thinking, trusted input, and direction you can run with.
What I bring:
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Outside perspective – to help you cut through noise and challenge assumptions
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Shared experience – to stress-test ideas and distil thinking from sessions into structured steps
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Independent clarity – to support sharper decisions and stronger internal alignment
I help you shape what’s difficult, build buy-in, and create momentum – without adding extra delivery layers.
Areas I'm asked about most
Customer Success Strategy
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CS strategy & operating model
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Segmentation & health score
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Tech/ digital engagement strategy
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Product adoption & success planning
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CS skills development
Customer Journey & Experience
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Journey mapping & proactive engagement
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Loyalty programme design
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AI-assisted support & automation
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Onboarding & renewals enhancement
Revenue Growth & Retention
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Churn diagnostics & renewal strategy
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Upsell & expansion planning
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Pricing & plan optimisation
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Cost-to-serve review & CS efficiency
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Value storytelling
Some common topics and challenges my clients are exploring with me
Working together
We always start with a free, no-pressure call – a chance to talk through your goals and see whether we’re the right fit.
1
Advisory Call
A 1:1 strategy session to explore your current goals, stress-check thinking, sharpen plans or test decisions.
£290 per session
2
Consultancy Sprint
2–3 weeks of scoped input to help you explore a change, gather insight, and walk away with clear, tailored recommendations.
Bespoke pricing
3
Retained Partnership
Strategic input through a fixed period – ideal when you’re scaling fast, transforming through change, or rethinking customer success and experience after growth.
Flexible options
Lead with
clarity, grow with confidence
Use the form to get in touch - and we’ll work out where best to start.