Group Coaching for Customer Success Leaders
Stuck on a big challenge? Facing a new direction or ambitious goal?
Momentum is an 8 week programme of group coaching from just £299*. Perfect for customer success professionals looking for their first taste of coaching and eager to share the experience with peers.
Why Momentum?
Coaching doesn’t have to be a solo journey. In fact, there’s huge value in working alongside others in a coaching group who are facing similar challenges.
That’s what makes Momentum different - you’ll have the structure of coaching, with the energy and accountability of a group of CS professionals.
You'll benefit from:
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Fresh perspectives - coaching shifts your view, while group discussion helps you reflect more deeply.
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Shared commitment - being alongside others with similar experiences helps you stay motivated and on track.
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Tangible progress - structured coaching and guided reflection turn ideas into clear actions.
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Practical tools & skills - new ways to tackle challenges, overcome barriers, and stay on track long after the programme ends.
You’ll still set your own goal and define your own path - but you won’t be doing it alone.
Who it's for
Emerging or established Customer Success leaders who are facing ambitious goals, new strategies, or challenges they feel stuck on but want a peer group rather than one to one coaching.
You’ll bring a specific goal, such as:
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Turning around underperforming metrics
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Shifting from reactive to strategic
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Building confidence as a people manager
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Navigating the growing pains of an evolving or scaling team
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Stepping up into bigger responsibilities
If you’re open to new ways of thinking and ready to take action, Momentum is for you.
How it works
Over 8 weeks, you’ll take part in four fortnightly coaching sessions - each covering a step of the process - with a WhatsApp group and tailored worksheets to keep progress moving in between
1
Define your
goal
Refine your challenge into a clear, motivating commitment.
2
Understand your reality
Get honest about where you are today, and what’s holding you back.
3
Expand your
thinking
Explore fresh perspectives and options for moving forward.
4
Commit to
action
Decide your next steps and lock in an action plan with clarity and confidence.
Momentum builds throughout the process:
you’ll start applying fresh perspectives right away, and finish with a plan you can commit to.
Investment & FAQs
Professional coaching is often out of reach — Momentum makes it possible to experience the benefits at a fraction of the cost of 1:1.
What does the programme cost?
*Early bird offer £299 + VAT (until 16th September). Standard price £349 + VAT.
When are the sessions?
The first cohort runs fortnightly on Wednesdays , 4–5.30pm UK time, starting 24th September. If that slot doesn’t work for you, register your interest for future cohorts at different times.
Is this just for the UK?
No — sessions are fully remote and accessible globally. The UK evening time is designed to work across multiple markets.
What’s the commitment?
You’ll join four 90-minute live sessions across 8 weeks, with light prep using your reflection workbook. Between sessions, you’ll have ongoing accountability and support via WhatsApp.
Do I need to prepare in advance?
Yes — before each session you’ll complete a short reflection exercise. It helps you arrive focused and ready to make progress.
What if I miss a session?
Sessions are live and interactive, so we encourage full attendance. If you do need to miss one, we’ll share the key prompts from the workbook so you can stay on track.
Are there guest speakers?
No — Momentum is a coaching-led programme delivered by Deborah Knight, an experienced CS leader and founder of Kaptive. It's not a speaker series; the value comes from coaching, structured reflection, and group input.
Lead with
clarity, grow with confidence.
Use the form to get in touch - and we’ll work out where best to start.