top of page

Rated People

The Challenge

The Solution

Rated People sought to evolve their Customer Growth and Retention function to align with their next stage of growth. They aimed to optimise churn management, realign their team for greater efficiency, and transition to a more cost-effective, high-performing model to drive sustained success. 

 

Without a dedicated leader in place to guide the process, they needed an experienced external partner to assess the optimal team structure, navigate the complexities of change, and ensure the transition supported their people’s growth and job satisfaction.

Intensive discovery - using interviews, workshops, and data analysis to understand churn and performance drivers.

Assessment - team roles, skills, and responsibilities, to identify gaps and realign resources to better meet business priorities.

 

Collaboration -  with operations to support the development of a scalable, digital-first approach to streamline customer enquiries.

Digital Evolutions

Re-organised & Empowered Team

man-8033474_640.jpg
man-8689628_640.jpg

Enhance the experience,
see the growth

Get in touch today using the form and we'll show you how we can help.

©Kaptive 2024.

bottom of page